Company Policies

Policies

Unit of Measure:

Lumber: Board Foot (See Glossary below). Board Foot equals 1" inch thick by 12" inches wide x 12" inches long. Example Board 2" thick by 12" inches wide x 12 feet long would have (12 x 144 x 2)/144 = 24 board feet.

Burl: by weight (the pound). note usually there is 1 board foot for every four pounds of lumber.

Attention customers e-Store and Internet store policies may differ from our normal operation policies.

Ordering Information:

Orders are normally filled within three to five business days. However some unusual and custom resquests may require special attention, which may take additional time. Finished products like flooring will take 3 to 4 weeks because they are custom made. We have $100 dollar minimum order and a $10 handling fee on all sales except for internet store.  Big orders can be shipped common carrier using Watkins. (Note they ship only to domestic states and Canada). Smaller orders can be shipped UPS.  We also provide a overseas container option for customers who need large quantities shipped internationally. Air freight is also available as a quick option overseas for smaller size orders up to 500 board feet.

Payment Information:

We accept Visa, Mastercard, Discover, American Express, Checks and Money Orders.

Terms, Conditions & Returns:

All prices are per board foot in the rough, unless otherwise noted, FOB Le Mars, IA. All merchandise must be paid for at time of purchase or shipment unless other arrangements have been made.

Returns:

Refunds or exchanges may be permitted for unmilled lumber within 30 days of purchase with our ARN authorization (NO EXCHANGES FOR MILLED LUMBER). Wood Docs LLC will pay the return freight with authorization. Customers are responsible for the original freight. RESTOCKING FEES WILL APPLY to any returned order or cancelled order. NOTE: For all internet / e-Store sales returns on some products are different then our normal company return policies.

Restocking Fee: There will be a 15% restocking fee any processed order that is cancelled.

Deposits: A 40 % deposit is required on all special orders, and reserving material kiln dried and air dried inventory.

Discounts may apply for senior citizens, students and groups.

Shipping Policies

All orders will be shipped either UPS or Watkins.  For UPS all packages must weigh less then 70 pounds and the dimensions of the package can not exceed 130 total inches (they calculate this by adding the length of the package by the total girth, which is the width multiplied by 2 and adding the thickness). Three 70 pound UPS packages normally cost the same as the minimum freight rate. (Note: most lumber bundles will ship UPS although they are listed to ship as Watkins). We offer six different shipping methods with UPS: UPS Ground (3 to 5 business days), UPS Next Day Air® (1 business day), UPS 2nd Day Air® (2 business day), UPS Standard to Canada (3 to 5 business days), UPS Worldwide ExpressSM (3-5 business days) & UPS Worldwide ExpeditedSM (Varies).

Freight Trucks These companies can ship any size order. However small orders in most cases are unpractical to ship ground freight due to high shipping costs. The per board foot price drop significantly after 200, 500, 1200 and 2500 board feet. The more you buy the lower the shipping cost per board foot. For exmaple to ship 200 board feet the cost to ship this material per board foot is twice as much as the shipping cost per board foot for 500 board feet.

These companies are tractor trail based companies that deliver to almost anywhere in the US. Please note these companies charge surcharges for material over 12 feet long and charge to ship to residential addresses. Material shipped to the East Coast of USA should take 3-6 business days and to the West Coast of the USA 3 to 6 business days.

Waste Factors:

After determining the exact footage necessary for your project use the following waste factors to determine the amount of lumber you will require.

Mahogany: Add 20% to your footage needed.

Red Oak, White Oak, Poplar, Ash, Birch, Pine, Sassafras, and Maple: Add 25% to your exact footage needed.

Cherry: Add 35%-50% to your exact footage needed, depending on project needs and ability to use sap wood.

Walnut and Butternut: Add 50% to your exact footage needed.

Figured Lumbers: Waste factors vary according to how exact you are matching figure patterns.